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Introducing MemberDesk

MemberDesk is a comprehensive solution that empowers members to take control of their healthcare. With MemberDesk, members can access their information 24/7, from anywhere in the world. They can also use MemberDesk to manage their coverage, file claims, and find providers.

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Key Features of Memberdesk

CallsDesk has been designed by practitioners who recognize the importance of extracting value from call center operations by utilizing best-in-class technology and empowering the agents. Features include:
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01

ID Cards:View and download ID card, or request a new one.

02

Explanation of Coverage and Summary of Benefits:View coverage, what's covered, and how much you'll pay.

03

Health Risk Assessment (HRA): Take a health risk assessment to learn more about your health.

04

Cost Estimator:Estimate the cost of care before you receive it.

05

Claims Information: View claims information, including status, deductible, and out-of-pocket maximum.

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Authorization Information: View authorization information, including types of care, process, and contact information.

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Plan Benefits: View plan benefits, including types of care, copays, and deductibles.

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Deductible and Coins Information: View deductible and coins information, including how much you've paid towards your deductible, out-of-pocket maximum, and copays and coins.

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Documents and Resources: Access a variety of documents and resources, including member handbook, plan documents, and library of health and well-being publications.

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Choices of Care: Search for providers in your network, including doctors, hospitals, and pharmacies.

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Health and Well-being Publications: Access a variety of health and well-being publications, including articles on nutrition, exercise, and mental health.

12

Conversational Chatbot: Chat with a conversational chatbot to get help with a variety of tasks, including finding providers, scheduling appointments, and filing claims.

13

Financial Assistance Program: Apply for financial assistance if you qualify.

14

Patient Billing and Payments: View patient billing statements and make payments online.

15

Log Grievances and Appeals: Log grievances and appeals if you are not satisfied with the care you have received.

Benefits of MemberDesk

01

Increased member engagement: MemberDesk makes it easy for members to access the information they need, when they need it. This can lead to increased member satisfaction and engagement.

02

Improved enrollment:MemberDesk can help health plans improve their enrollment process by providing a simple and user-friendly interface.

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Improved enrollment: MemberDesk can help health plans improve their enrollment process by providing a simple and user-friendly interface.

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Reduced costs and improved productivity:Streamline processes, reduce manual efforts, and minimize call transfer and abandonment rates, leading to operational cost savings.

05

Reduced costsMemberDesk can help health plans reduce costs by eliminating the need for manual processing of claims and other paperwork.

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Improved customer service:MemberDesk can help health plans improve their customer service by providing members with a convenient way to get help.

07

Increased compliance:MemberDesk can help health plans comply with government regulations by providing a secure and auditable way to store member data.

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MemberDesk is the perfect solution for health plans that want to improve member engagement and enrollment. Contact us today to learn more about how MemberDesk can help your health plan.

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