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CallsDesk Streamline Your Call Center Processes with a Customizable, Intelligent Telephony Solution

Introducing CallsDesk, the customizable telephony solution from RSTACK that empowers your company's call management process. With CallsDesk, you gain access to a comprehensive suite of tools to make and receive calls, manage your telephony infrastructure, and analyze customer-agent conversations, ensuring a seamless and efficient call center experience.

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Sentiment Analysis

At the core of CallsDesk lies its powerful Sentiment Analysis engine. Leveraging Natural Language Processing (NLP), this feature identifies the emotional tone behind customer conversations, providing valuable insights into customer experiences. By proactively addressing potential service issues, you can enhance customer satisfaction and loyalty.

Key Features of CallsDesk

CallsDesk has been designed by practitioners who recognize the importance of extracting value from call center operations by utilizing best-in-class technology and empowering the agents. Features include:
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Chat Bot: Provide real-time assistance during calls through the integrated Chat Bot, ensuring prompt support and enhancing customer satisfaction.

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Skillset Mapping: Effectively match agent skills to customer requirements, assigning primary, secondary, and subsequent specialties, resulting in improved service quality.

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QA Monitoring: Supplement your customer quality program with powerful analytics tools like speech, desktop, and text analytics, enabling you to monitor and enhance agent performance.

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Screen Recording:Capture and analyze 100% of customer interactions for quality control and compliance purposes, ensuring a high standard of service.

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Integration:Seamlessly integrate CallsDesk with multiple CRM systems, maximizing productivity and operational efficiency.

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Built-In Ticketing and CRMBenefit from a comprehensive call center solution with built-in ticketing and CRM tools, facilitating efficient customer management.

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Master Guide: Empower your agents with an integrated master guide that provides all the process work instructions they need in one place, streamlining operations and improving productivity.

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Dynamic Skillset Mapping and Call Routing (AI Solution): Automatically route calls to the most efficient agent based on historical trends, including handling irate customer calls effectively.

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Automated After Call Work (ACW): Reduce manual effort and save time by automatically generating call summaries using speech-to-text capability.

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AI & Machine Learning: Enable real-time assistance for agents with probing questions and information retrieval from corresponding applications.

Benefits of CallsDesk

Rules-based engine to automate all claims adjudication workflows, including:
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Enhanced customer experience and retention: Deliver personalized and proactive care, leading to improved customer satisfaction and loyalty.

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Operational efficiency and resource optimization: Optimize utilization, improve average handle time (AHT), and achieve higher first-call resolution rates, resulting in cost savings.

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Comprehensive call analysis and insights: Analyze 100% of customer interactions, gain valuable insights for continuous improvement, and make data-driven decisions.

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Reduced costs and improved productivity:Streamline processes, reduce manual efforts, and minimize call transfer and abandonment rates, leading to operational cost savings.

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Real-time assistance and agent training:Enable agents to provide superior service with on-call assistance and training opportunities, enhancing their performance.

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Discover the power of CallsDesk and transform your call center operations. Experience a seamless and effective call management process for your customers. Fill out the form below to get started and witness the remarkable results for yourself.

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