Our Claims360 solution provides an efficient and automated solution for claims adjudication. This system integrates all claims-related data and processes for a 360-degree view of the claims and enables real-time processing and monitoring of claims.
CredsVault offers secure storage and management of sensitive provider credentialing information, making it easier to maintain compliance and minimize risks.
Our WiseLens solution provides advanced data analytics and reporting capabilities to help payers make informed decisions and improve overall operations.
Our Auth360 solution provides a comprehensive utilization management solution that helps payers make informed decisions, improve care quality, and reduce costs.
Our Auth360 prior authorization solution streamlines the prior authorization process, reduces administrative costs, and improves overall efficiency.
CallsDesk is a call center solution designed specifically for healthcare payers. This solution streamlines the call center process and enhances customer service while improving operational efficiency.
MemberDesk is a member portal that provides members with real-time access to their information and benefits and the ability to log disputes and grievances.
Our ProviderDesk solution provides a streamlined and efficient process for managing provider information and interactions, including prior authorization requests and dispute resolution.
Our AI Audit HUB solution leverages predictive analytics and machine learning to identify potential revenue leakage, reduce rework, and improve the payment accuracy of claims.
Learn about RSTACK Solutions' Comprehensive Applications, Consulting, Infrastructure, Cloud, and BPO services
Our application services provide you with the tools and technology you need to streamline your operations...
Our cloud services offer a flexible and scalable infrastructure to support your growing business needs
Our consulting services provide expert guidance and support to help you achieve your business goals
Are you tired of the complexities involved in managing a provider call center with multiple functions? Look no further than CallsDesk, the customizable telephony solution from RSTACK, designed to streamline your call center operations. With CallsDesk, you can effectively handle patient scheduling, authorization, benefits verification, accounts receivable follow-up, denials management, and more, all in one comprehensive platform.
RSTACK’s CALLBOT feature in the Call desk product automates the dialing process, sequentially calling phone numbers from an uploaded Inventory while understanding the call's intent. It actively listens to automated IVR systems, responding appropriately to options such as 'payment', 'grievance', or connecting to a customer service representative. By pressing the relevant key, the Bot intelligently connects with the agent, bridges the call, and exits, eliminating the need for human users to wait in line. This distinctive feature sets us apart from traditional chat bots associated with small chat boxes and automatic responses.
Ready to revolutionize your provider call center operations and provide a seamless experience for your patients? Fill out the form below to get started with CallsDesk. Our team will be in touch to discuss your specific requirements and schedule a personalized demonstration of CallsDesk's powerful features. Discover how CallsDesk can streamline your call center operations, enhance patient experiences, and drive improved outcomes.
