Job Description

Being creative within the constraints of client briefs, budgets and timelines is the norm for most agencies. However, investing in research and

Responsibilities:

• Address customer inquiries, which may include member/policyholder health benefit queries
• Educate members/policyholders about their benefits and options
• Resolve customer issues and record details of inquiries, comments or complaints, transactions or interactions
• Escalate unresolved and pending customer grievances and appeals to the appropriate parties

Qualifications

• 10+2 or bachelor’s degree or equivalent certification
• Proficiency in Spanish speaking skills
• Fully Bilingual - English/Spanish. Must be able to speak, read and write in both languages
• Strong attention to detail
• Strong typing and computer navigation skills
• Effective verbal and listening communication skills

Additional Requirements

• 10+2 or bachelor’s degree or equivalent certification
• Prior experience in the US healthcare industry would be an added advantage

The Inbound/Outbound Call Center Representative role at RSTACK Solutions offers a challenging and rewarding opportunity for individuals who are passionate about delivering exceptional customer service. If you meet the above qualifications, we encourage you to apply to join our team today! Email: Jobs@rstacksolutions.com